TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our clientโs operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter Note: Remote position, but Candidate must reside within Brownsville, TX
Duties:
Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees.
Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information.
Accurately record all details in accordance with procedures
Conduct database and open-source research
Route and escalate calls appropriately
Other duties, as assigned
3 + years experience in a call center
Associates Degreeย (Preferred ), High school diploma or equivalent is required
Proven ability to multitask simultaneously communicating and inputting data
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs
Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
Experience in handling sensitive information
