Company Description
About Sutherland
At Sutherland Bulgaria, weโre all about bringing great people together to do exceptional things. Weโre currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the worldโs leading music streaming platform.
If you’re ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!
Job Description
What You’ll Do (Non-Voice Support Only):
- Provide email and chat support (no phone calls!) to platform users
- Answer common “how-to” and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
- Fixed Term Contract from 6th of November till 23rd of December
- Full time contract only
Qualifications
What Weโre Looking For:
- Fluency in French (C1 level) and English (C1 level)
- Valid EU work permit โ required to work in Bulgaria
- Availability to work flexible shifts, including weekends
- Previous customer service experience โ a plus, but not a dealbreaker
- Excellent communication skills
- A positive, problem-solving attitude
Additional Information
What Youโll Get:
- Fully remote training and work from anywhere in Bulgaria
- Food vouchers and Multisport card (partially covered)
- Performance bonuses
- World-class training and career growth opportunities
- Digital HR services and 24⁄7 psychological support
Why Join Us?
- Fully digital onboarding and contract signing
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive, multicultural environment
