Description
Responsibilities:
Respond to inbound leads via phone, email and CRM system (WIX)
Lead qualification and upselling of services with incentive to convert leads to customers
Planning, resourcing and scheduling for bookings and cleaning
Manage inventory / orders of supplies for vans
Manage enquiries and build quotations for special customer requests
Work closely with marketing team on special projects, offers and campaigns
Manage special offers and seasonal campaigns and work with marketing team to ensure website accuracy and FAQs are consistently updated
Coordinate with new and existing vehicle partners especially for end of month closing and revenue share statements
Pre / post booking checklist management, ensuring all cars are cleaned and repaired and maintained before and after bookings
Requirements
English fluency with excellent communication and ideally experience in dealing with customers via calls
Interest, knowledge or passion for hospitality industry with 2+ years experience preferred
Flexible mindset or startup mentality - willing to go above and beyond the job description
Remote
