WHO WE ARE
Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the worldโs most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTenderโข๏ธ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojixโข๏ธ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at http://www.seagullsoftware.com
Weโre a growing, profitable, mid-size business with a nearly 40-year history of leading in our field.ย Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe. โฏYouโll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere.โฏ Join us and help shape the way the world works.
LOCATION
This direct contractor position is remote from LATAM, working for a US company.
WHO YOU ARE
You are a detail-oriented, analytical problem solver who enjoys building practical processes, improving data quality, and turning sales data into clear insights. You work well with Sales, Finance, Marketing, Customer Success, and Operations partners, communicate findings clearly, and are comfortable learning new systems in a fast-paced global SaaS environment.
JOB SUMMARY
The Sales Analyst supports the day-to-day operating rhythm of Seagullโs sales organization. The role builds and maintains reporting, performs recurring and ad hoc analysis, improves sales processes and data quality, and provides reliable insights that help sales teams make informed decisions across the customer lifecycle for our subscription and license customers.
WHAT YOU WILL DO
Key responsibilities of the Sales Analyst include:
Sales Planning and Forecasting Support
- Forecasting Support: Maintain forecast templates, consolidate pipeline inputs, analyze historical trends, and highlight changes, risks, and data gaps for review by Sales and Finance leaders.
- Target and Territory Analysis: Prepare data and analysis used to support sales targets, quotas, territories, and capacity planning.
- Planning Models: Build and maintain practical models for pipeline coverage, bookings, revenue, renewals, and sales productivity.
- Revenue Risk Analysis: Identify potential contraction, churn, or forecast risks and support root-cause analysis with clear, actionable data.
Sales Operating Rhythm and Collaboration
- Operating Cadence: Prepare recurring weekly, monthly, and quarterly sales reports, meeting materials, and follow-up trackers.
- Cross-Functional Support: Partner with Sales, Marketing, Finance, Customer Success, and Operations to gather requirements, validate data, and deliver analysis and process improvements.
- Documentation and Follow-Through: Document definitions, workflows, decisions, and action items to improve consistency and accountability.
Data Management and Analytics
- Data Quality: Monitor CRM and related data for completeness, accuracy, and consistency; investigate issues and coordinate corrections with process owners.
- Data Analysis: Analyze pipeline, bookings, revenue, retention, and customer data to identify trends, variances, and business drivers.
- Reporting and Dashboards: Provide the BI team with business requirements to build, maintain, and improve recurring reports and dashboards that provide clear visibility into sales performance and key SaaS metrics.
- Business Insights: Summarize findings in concise presentations and written updates tailored to business stakeholders.
Performance Management
- KPI Monitoring: Track funnel conversion, pipeline coverage, sales velocity, win rates, productivity, customer acquisition cost, churn, and retention metrics.
- Variance Analysis: Compare actual performance with targets, forecasts, prior periods, and relevant benchmarks; explain key drivers.
- Continuous Improvement: Recommend practical improvements to reports, metrics, and workflows based on recurring analysis and stakeholder feedback.
Process Optimization
- Workflow Improvement: Map current sales and customer-success workflows, identify manual steps or control gaps, and help implement simpler, more scalable processes.
- Process Standardization: Create and maintain process documentation, templates, definitions, and standard operating procedures.
- Sales Enablement Support: Build simple tools, reference materials, and reporting views that help sales teams use processes and systems effectively.
Sales Technology and Automation
- CRM and Tools: Support day-to-day use of Salesforce and related sales tools by testing reports, documenting requirements, and helping troubleshoot data or workflow issues. Partner with the BI team so the single source of truth is clear and well-defined.
- System Support: Work with Operations and BI teams to validate integrations and ensure data moves accurately across platforms.
- Automation: Build or support lightweight automation for recurring reports, data preparation, quality checks, and routine workflows.
Customer Lifecycle Management
- Customer Lifecycle Analysis: Analyze customer acquisition, onboarding, adoption, renewal, expansion, and retention data.
- Renewal and Expansion Support: Maintain tracking and reporting that helps account teams prioritize upcoming renewals and expansion opportunities.
- Churn Analysis: Support analysis of churn and contraction drivers, including recurring root-cause reporting and data validation.
Compliance and Risk Management
- Data and Process Compliance: Follow established controls and data handling practices.
- Risk Identification: Flag material data issues, process gaps, and revenue risks to the appropriate business owners.
WHAT WE REQUIRE
- 2โ4 years of experience in sales operations, revenue operations, business analytics, FP&A, or a related analytical role; Subscription software experience is required.
- Strong analytical skills, with experience working with sales, pipelines, bookings, revenue, or customer data.
- Advanced proficiency in Excel; experience building repeatable models and analyses.
- Working knowledge of Salesforce or another CRM, including reports, dashboards, and core data structures.
- Professional proficiency in written and spoken English is required.
- Experience with business intelligence or data visualization tools (Power BI, Tableau, Qlik) is highly desired
- Ability to translate business questions into structured analysis and communicate findings clearly.
- Identify and implement process improvements that increase operational efficiency and productivity, including the practical use of AI tools.
- Strong attention to detail, organization, and ownership of recurring deliverables.
- Comfort working through ambiguity, learning new tools, and managing multiple priorities in a fast-paced environment.
- Collaborative working style and willingness to perform hands-on data, reporting, documentation, and process-building work.
- Be adaptable, take ownership of deliverables, and build practical, scalable solutions that get results.
EDUCATION
- Bachelorโs degree in business, finance, economics, analytics, information systems, engineering, or a related field, or equivalent practical experience.
TERMS OF CONTRACT
- This is a direct contractor position and therefore not eligible for benefits.
- Prior to the start of your contract, you must provide documentation proving authorization to work as an independent contractor (self-employed) as well as a Police Clearance Certificate.
OUR CULTURE
We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion.
EQUAL EMPLOYMENT OPPORTUNITY
Seagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.
