At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
Job Overview
ARIES is moving from launch to real customer adoption. The Legal Deployment Strategist owns the technical activation of ARIES across assigned customer accounts—turning the platform on and driving initial use cases into live, verified, daily operation.
This role operates in tight coordination with the Value Experience (VX) team and Value Adoption Consultants (VAC), who lead account enablement, change management, process improvement, and broader training. Rather than running separate workstreams, the Deployment Strategist and the VX/VAC teams function as a unified front to ensure seamless technical onboarding and long-term customer value.
Essential Duties & Responsibilities
Technical Activation Ownership: Direct the end-to-end technical activation of assigned ARIES accounts from initial kickoff through steady-state adoption, partnering closely with VX/VAC owners on existing accounts and Services/Implementation Partners on net-new implementations.
Account Readiness Alignment: For existing TeamConnect accounts, partner jointly with the Account Manager and VX/VAC to evaluate process fit, data foundations, and user proficiency prior to enablement, ensuring activation sits on a stable foundation.
Coordinated Net-New Onboarding: Partner from day one with Services, Implementation Partners, and VACs so that ARIES activation occurs in lockstep with core system rollouts rather than as an isolated add-on.
Workflow Translation: Analyze customer-specific legal department operations and translate them into tailored ARIES use cases, building upon existing account intelligence rather than re-discovering baseline workflows.
Configuration & Launch: Work hands-on with customers (remotely and on site) to deploy and validate an initial starter set of 10 to 15 standard use cases.
Security & Access Validation: Collaborate with Engineering and Information Security teams to ensure user access controls and permissions contain zero gaps.
Adoption Monitoring & Risk Mitigation: Monitor platform telemetry to evaluate utilization patterns. Identify low-adoption or at-risk accounts early and collaborate with VX/VAC and Services on a unified mitigation plan before escalating to Sales or Customer Success.
Standardized Escalation: Direct custom workflow requests outside the starter scope through standard ARIES support models rather than running ad-hoc, parallel tracks.
Feedback Loop: Partner with Product and AI Engineering to feed field learnings back into core product roadmaps, identifying high-impact use cases that can transition into standard platform skills.
Enablement Collaboration: Assist VX/VAC in translating emerging platform capabilities into training materials, e-learning courses, and interactive office hours.
Requirements & Skills
Legal Tech & Ops Background: Demonstrated experience in legal workflows (matter management, e-billing, contract lifecycle management, or legal operations) gained through legal ops, software implementation, solutions consulting, or professional services roles.
Generative AI Fluency: Hands-on experience working with generative AI applications, including prompt engineering, prompt testing, evaluation of output quality, and the ability to explain AI principles clearly to executive stakeholders (e.g., General Counsel).
Cross-Functional Collaboration: Proven ability to operate effectively within an integrated account coverage model alongside Customer Success, Account Management, Implementation Partners, and Professional Services.
Customer Facing & Executive Presence: Strong written and verbal presentation skills, capable of driving technical alignment with senior corporate leadership.
Structured Execution: Disciplined approach to testing, verifying, and documenting technical use cases.
Travel Flexibility: Willingness and ability to travel up to 25% to customer sites for on-site deployment and working sessions.
Education & Experience Requirements
Experience: 8+ years of experience in the legal industry, legal technology, or legal operations.
Education: Bachelor’s degree in a relevant field (Business, Information Systems, Legal Studies, Computer Science) or equivalent practical experience.
Key Success Metrics
Time elapsed from project kickoff to first live, verified use case.
Total number of verified, active use cases deployed per account.
Account-level telemetry trends, active user rates, and sustained platform utilization.
Account renewal and expansion metrics, evaluated jointly with Account Management, Customer Success, and VX/VAC.
We will disclose intended pay ranges in our job ads for US-based opportunities – This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $130,000-150,000 Annually USD
Total compensation includes US employee benefits and annual bonus eligibility.
Benefits we offer:
- Health, Dental & Vision Insurance *
- 401 (k) + Employer Match *
- Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- Pet Insurance
- FSA & HSA Options
- Employee Assistance Program
Perks we offer:
- Remote Work
- Career Advancement & Professional Development Opportunities
- Employee Recognition
- LinkedIn Learning Platform
Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com
_We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status._
